Shipping policy

Shipping Policy

Free shipping

We offer free shipping to the United States, Canada, Mexico, Germany, the United Kingdom, France and Spain.

Estimated delivery times

• North America — United States, Canada and Mexico: approximately 15–30 days.
• Europe — Germany, the United Kingdom, France and Spain: approximately 20–40 days.

These are estimated delivery times, not guaranteed delivery dates. Delivery may be affected by carrier operations, customs clearance and local conditions.

Customs duties

We cover import customs duties for orders shipped to the seven countries listed above. If a carrier or customs authority asks you to pay import duties, contact zooice-cs@outlook.com for assistance.

Dispatch location

Orders are dispatched from Shenzhen, Guangdong, China.
Room 427, Fuji Zhidi Building, Longgang District, Shenzhen, Guangdong, 518000, China.

Shipping support

For delivery questions or delays, contact zooice-cs@outlook.com with your order number.
China: +86 18186663082
United States: +1 (415) 638-1277